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Alliance Business Technologies

Creating efficiency through reliable, innovative solutions

Your technology partner, not just your IT provider.

Alliance Business Technologies manages, secures and supports the technology your business runs on, and helps you plan where it goes next. You focus on growing the business. We take care of the rest.

  • Hybrid solutionsCloud and on-premise IT that keeps you secure, responsive and focused on growth.
  • Real opportunitiesRisk reduction, compliance, cost savings: options presented in plain language.
  • Technology that fitsTools tailored to your business that grow with you.

What we deliver

Four things every business needs from technology

IT solutions

Easy-to-manage cloud and on-premise IT that keeps your business secure and responsive, without the tech headaches.

Phone & collaboration

Cloud voice, unified communications and mobile tools that keep your team connected anywhere, often for less.

Cybersecurity & compliance

Protection from evolving threats, plus the policies and evidence to prove you meet your industry's regulations.

Customer service

Responsive, reliable support from people who know your business and keep it running with confidence.

  • 12managed services under one roof
  • 6compliance framework families supported
  • 8baseline security controls on every client
  • 1point of contact for all your tech vendors

Services

Everything your business technology needs, under one roof

Every service below comes through one of our three plans: Monitoring, Managed or Compliance. Either way you get one accountable team that knows your environment.

Help Desk & On-Site Support

Real people who know your systems, remotely or at your desk.

  • Unlimited remote support on our managed plans
  • Every request triaged and prioritized by business impact
  • Field technicians for hands-on troubleshooting, setup and network work
  • Emergency support for outages after hours
  • User accounts, password resets, printers, file shares and routine admin

Monitoring & Patch Management

Problems caught and fixed before they reach your team.

  • Workstation, server and network device monitoring
  • Alerting and reporting on health and performance
  • Automated and manual OS and third-party patching, risk-assessed first
  • Technology asset tracking and lifecycle visibility

Endpoint & Identity Security

Layered protection for every device and every login.

  • Endpoint detection and response with automatic threat quarantine
  • Identity threat detection and response for Microsoft 365 accounts
  • Multi-factor authentication and access management
  • Routine vulnerability scanning with prioritized remediation
  • Business password management

Email Security & Encryption

Stop threats at the inbox and protect what you send.

  • Anti-phishing, anti-spam, malware filtering and reputation blocking
  • SPF, DKIM and DMARC to stop spoofing of your domain
  • Automatic or on-demand encryption of outbound email
  • Rule-based encryption for sensitive content

Security Awareness & Dark Web Monitoring

Your people are the front line. We train and protect them.

  • Annual security training plus ongoing micro-training
  • Simulated phishing campaigns and a phishing analysis tool
  • Continuous dark web monitoring, including personal email scans
  • Employee vulnerability assessments
  • Security policy and procedure templates, with a HIPAA edition
  • Identity theft protection for staff

Backup & Disaster Recovery

A backup you can't restore isn't a backup. Ours are tested.

  • Secure cloud or hybrid backups, configured and maintained
  • Microsoft 365 backup for email and files
  • Encryption, geo-redundancy and recovery validation on advanced plans
  • Disaster recovery planning: business impact analysis, recovery time and recovery point objectives, failover testing

Microsoft 365 Management

Your tenant, licensed and managed properly.

  • Microsoft licensing at market rate: Business, Enterprise, Exchange, Copilot and Teams Rooms
  • User setup and changes, license procurement and renewals
  • Tenant security and policy configuration
  • Escalation to Microsoft on your behalf
  • Retention, encryption and audit logging for compliance

Phones & Collaboration

One cloud platform for how your team talks and works.

  • Intermedia Unite cloud phone system
  • Business phone numbers, video meetings and team chat in one app
  • Desktop and mobile apps so your number goes where you go
  • VoIP user support

Mobile Device Management

Company data stays secure on every phone and tablet.

  • Provisioning, configuration and policy enforcement
  • Remote wipe and encryption enforcement
  • App restrictions for business devices
  • Works with Microsoft and Apple device management platforms

Networking & Remote Access

Reliable connections in the office and secure access from anywhere.

  • Network audits: firewall, switching and Wi-Fi mapping
  • Network device monitoring
  • Business VPN for remote and hybrid staff
  • Remote user sessions

Technology Consulting

A plan for your technology, not just a fix for today.

  • Quarterly or as-needed strategy sessions
  • IT health reviews, upgrade planning and risk assessment
  • Hardware and software lifecycle and end-of-life planning
  • Projects: migrations, new servers, office moves and redesigns

Vendor Management

One call to us instead of hold music with five vendors.

  • Single point of contact for your internet provider, copier vendors and line-of-business software
  • We open the case, coordinate troubleshooting and push it to resolution
  • Help with service changes and renewals

Free self-assessment

How secure is your business, really?

Ten quick questions based on the same security baseline we hold every client to. Get a score and your biggest gaps in about two minutes. Nothing you enter is saved or sent anywhere.

  • 10 yes/no questions
  • Instant score and top gaps
  • No sign-up needed

Service plans

Three plans, built around how much you want us to own

Every plan is priced on your actual devices, users and servers, so you only pay for what you have. We'll recommend the right fit after a free assessment.

Monitoring

Proactive monitoring and protection behind the scenes, with support when you need it. A strong fit for businesses with in-house IT.

Managed

A fully managed IT department: help desk, security, backup and vendor coordination handled by our team.

Compliance

Everything in Managed, plus the monitoring, training and reporting regulated industries need to stay audit-ready.

Compliance

Prove it, don't just claim it

Regulators, insurers and partners want evidence that your data is protected. We pair technical safeguards with written policies, continuous monitoring and audit-ready documentation.

Which apply to you? Pick your industry:

Select an industry to highlight the frameworks that most often apply.

HIPAA / HITECHHealthcare providers, payers and business associates handling PHI
  • HIPAA risk analysis and written privacy and security policies
  • Encrypted email and access controls for patient information
  • Annual HIPAA privacy and security training for staff
  • Audit logging and breach notification procedures
FINRA, SEC & GLBAFinancial firms and advisors, including the FTC Safeguards Rule
  • A written information security program under the FTC Safeguards Rule
  • MFA and encryption for client financial data
  • Email retention and audit logging
  • Vendor oversight documentation
PCI-DSSOrganizations that store, process or transmit card data
  • Separation of payment systems from the rest of the network
  • Access controls and activity logging
  • Routine vulnerability scanning
  • Card data policies with annual review
NIST 800-171 & CMMCDefense contractors and anyone handling CUI
  • Gap assessment against NIST 800-171 controls
  • System security plan and remediation roadmap
  • MFA, encryption and logging for controlled information
  • Continuous monitoring and SIEM
SOC 2 & ISO 27001Proving sound security to customers and partners
  • Security controls mapped to the framework
  • Policies and procedures written for your organization
  • Evidence collection throughout the year
  • Audit readiness support
GDPR & CCPA/CPRAPersonal data of EU or California residents
  • Inventory of what personal data you hold and where
  • Access controls and encryption
  • Incident response and notification procedures
  • Third-party and vendor risk review

What we provide

  • Gap assessment & risk analysis with a prioritized remediation roadmap
  • Policies & procedures written for your framework and your organization
  • Security controls: access controls, MFA, encryption, endpoint protection, logging, email security
  • Continuous monitoring & SIEM to detect and respond to security events
  • Training with simulated phishing and documented completion tracking
  • Vendor & third-party risk assessment and documentation
  • Audit preparation: evidence collection and reporting for exams and attestations
  • Incident response procedures that meet each framework's notification rules
  • Annual review to keep policies, controls and evidence current

Delivered through our Compliance plan.

Why partner with ABT

More than an IT provider. Your strategic technology partner.

We believe in shared success: when your business grows, we grow with you. So we take a consultative approach, learning your systems, your workflows and your goals, then build solutions that support your vision, reduce risk and enable long-term progress.

Our goal isn't just to support your technology. It's to earn your trust as your most reliable IT partner.

One point of contact

Your internet provider, copier vendor and business software support all go through us. You make one call.

Strategy, not just support

Regular strategy sessions to review IT health, plan upgrades and align technology with business goals.

No surprises

Lifecycle planning so hardware replacements and end-of-life software upgrades are budgeted, not emergencies.

Options in plain English

Whether your goal is risk reduction, compliance or cost savings, we lay out the choices so you can decide.

Our security baseline

The standards we hold every environment to

Most breaches exploit the basics. That's why every business we manage meets the same minimum standards, and we help you get there during onboarding.

  • Unique logins for every user, with no shared admin accounts
  • Multi-factor authentication on email, remote access and backups
  • Administrator rights restricted to authorized staff
  • Encrypted drives on laptops and mobile devices
  • Endpoint monitoring and alerting on every device
  • Regular patching of operating systems and third-party software
  • Antivirus, backup and firewall in place and monitored
  • Supported operating systems and hardware under five years old

Onboarding

From first conversation to fully protected

  1. 01

    Discover

    A technical review and documentation of your environment, plus a network audit, security policy review and, if you're regulated, a compliance gap assessment.

  2. 02

    Deploy

    Monitoring and endpoint protection on every workstation and server, configured to policy, with backups set up and test jobs verified.

  3. 03

    Secure

    MFA rolled out with hands-on help for your users, Microsoft 365 configured properly, and retention, encryption and audit logging where you need them.

  4. 04

    Support & grow

    Your documentation hub and support portal go live, and we shift to day-to-day support and regular strategy reviews.

Industries

Experience across the industries that keep Pennsylvania running

  • Financial services
  • Healthcare
  • Legal
  • Engineering
  • Manufacturing
  • Pharmaceuticals
  • Energy
  • Non-profits
  • Property management
  • Professional services

FAQ

Common questions

Don't see yours? Ask our assistant in the corner, or give us a call.

How is pricing determined?

Plans are priced on your actual counts of devices, cloud users, network devices and servers, so you only pay for what you have. A free assessment gets you an exact quote.

We already have IT staff or a provider. Can you still help?

Yes. Our Monitoring plan is built to work alongside in-house IT staff, and our Managed and Compliance plans take over day-to-day IT completely.

Do you buy and manage our Microsoft 365 licenses?

Yes. We provide Microsoft licensing at market rate and manage your tenant: users, licenses, security policies and escalations to Microsoft.

We need to meet HIPAA, FINRA or another regulation. Where do we start?

With a compliance gap assessment. We review your environment against your framework and give you a prioritized roadmap, then implement the controls, policies and reporting.

Can you replace our phone system?

Yes. We sell and support Intermedia Unite, a cloud phone system with video meetings and team chat that works on desk phones, computers and mobile devices.

What about Windows 10 and other end-of-life systems?

Windows 10 reached end of support in October 2025, and the first year of paid Extended Security Updates ends October 13, 2026. After that, PCs without coverage stop getting security fixes, which puts your data and compliance at risk. We'll help you decide whether to extend or upgrade each machine, and budget for it so it doesn't become an emergency.

Do you help after hours?

Our help desk covers business hours, and service-down emergencies can be handled after hours. Call us at (717) 695-8611.

Where do you work?

We're based in Harrisburg and serve Central Pennsylvania on-site, with remote service available nationwide.

Get started

Let's find out where your technology stands

Start with a free assessment. We'll review your environment and give you straight answers, with no obligation.

Request a free assessment

Tell us a little about your business and we'll be in touch within one business day.

Your environment

We'll only use this to respond to your request.

Harrisburg office

5520 Derry Street
Harrisburg, PA 17111

(717) 695-8611

Mon–Fri 8am–6pm · Sat 10am–5pm

Sales & assessments

Sales@AllianceComp.com

Quotes, assessments, plans and new projects